Shipping Policy

This Shipping Policy explains how Fieldkit produces and delivers your order. It is part of our Terms of Service. We print at our facility in Caldwell, Idaho, and ship across the United States and worldwide.

1. Production time

Every order is custom-made, so “production time” (how long it takes us to make your order) is separate from “shipping time” (how long the carrier takes to deliver it). Production time depends on the product, finishing, and quantity you choose, and it begins after you approve your artwork and your payment is received. Any production estimate we show is a business-day estimate, not a guarantee.

2. Shipping rates & methods

Shipping options and prices are calculated live at checkout based on your address, the carrier services available, and the size and weight of your order, through our logistics provider. You choose the method that works for you before you pay. When your order qualifies, free ground shipping and, at our locations that offer it, local pickup may be available.

3. Delivery times

Estimated delivery windows shown at checkout come from the carriers and are estimates only. They are not guaranteed. Carriers do not count weekends or holidays as transit days, and delivery can be affected by weather, carrier delays, and other events outside our control.

4. Local pickup

Where offered, you can select local pickup at checkout and collect your order from our facility once it is ready. We will let you know when your order is available. Please bring your order number.

5. Addresses & risk of loss

Please make sure your shipping address is accurate and complete. You are responsible for the address you provide; packages that are undeliverable or returned because of an incorrect or incomplete address may require an additional shipping charge to resend. Unless the law requires otherwise, title and risk of loss pass to you once we hand your order to the carrier.

6. International shipping, duties & customs

For international orders, any duties, taxes, customs fees, and import charges are set by the destination country and are your responsibility. They are not included in your order total, and customs processing can add to delivery time.

7. Lost, delayed, or damaged shipments

If your order arrives damaged, or does not arrive when the tracking indicates it should have, please contact us within 30 business days of the expected delivery date with your order number and, for damage, photographs of the packaging and product. We will work with you and the carrier to resolve it, which may include filing a carrier claim, reprinting, or replacing the affected items. Remedies for our production errors are covered by our Terms of Service.

8. Rush & freight

Have a deadline or a large run? Expedited production, rush shipping, and freight for oversized or high-volume orders are available on request. Contact us before you order and we will help you find the right option.

9. Contact

Questions about shipping or an order in transit? Email hello@fieldkitprint.com.